E-Billing Automation Framework:

Today, all organizations have running ERP which generates their Account Receivables Bills which are manually dispatched or mailed to their customers. This process is partial automated with bills getting generated through ERP but no automation further for the process of dispatching the bills to customers.
AWC Software has developed a framework on Oracle Application Development and Weblogic platform which can help the organizations to automate the dispatch process of the bills. The key features of the solution are:
(1) Integration of solution with Oracle E-Business Suite or custom ERP.
(2) Generation of bills in PDF format as per the format chosen in the master setup.
(3) Storing of generated bills in content system.
(4) Attaching of bills and supporting documents on email as zip files.
(5) Automatic sending of bills on email with supporting documents.
(6) Tracking of the mails and updating the status in the system in case mail is bounced back from customer mail ID.
(7) Sending Acknowledgement link to customer over mail to accept the bills sent to them.
(8) Dashboard showing the number of bills generated and sent to customer along with acknowledgement data.
The solution can offer following advantages:
(1) Faster processing of bills.
(2) Reduction in effort of generating bills manually in ERP and then downloading them to be sent manually.
(3) Ease of reporting on the number of bills generated and sent to customer.
(4) Ease of tracking of the mail in case the email has bounced.
Please do contact us to know more about our e-billing solution

OFFICE 365 ADVANCED MACHINE LEARNING SENSORS

Imagine search engines using signals  such as profile check, share, comment, email, modify, save, follow, ignore, like, elevate, presented to, organizational hierarchy etc. to build connection between people and content. Now it is possible with Office Graph (an integrated offering of Microsoft Office  365).  It represents a collection of content and activity, and the relationships between them that happen across the entire Office suite. From email, social conversations, and meetings, to documents in SharePoint and OneDrive, the Office Graph maps the relationships among people and information, and acts as the foundation for Office experiences that are more relevant and personalized to each individual. The Office Graph uses sophisticated machine learning techniques to connect people to the relevant content, conversations and people around them.

As it continues to analyze relationships and deliver insights from across the tools people use at work every day,  it will enable experiences that go above and beyond search and discovery. Going forward, the Office Graph will continue to evolve and deliver increasingly rich insights in Office 365, and incorporate support for extensibility to reach beyond Office 365.

Office 365 introduces a new tool called ‘Delve’ which is a display tool for office graph. This kind of machine learning platform are common in social networking platforms (they are known as social graphs) and Microsoft is now launching the same of workplace.  Delve is one such application to create recommendation, recently it has launched ‘de-clutter’ to help users keep the mailbox clean from clutter.

One common use case of web since it’s launch is search. We all often search for documents, websites, people etc. Delve shows the document in the form of cards before user searches and it will also recommend people who are working on similar topics. Delve will be successor to good old search.

While office graph and delve helps you to organize content, it is important to have tag the document and define information architecture. In future sharePoint 2016, cloud search service will allow office graph to connect to on-premises platforms.

In case you require any further details, do let us know.

Shared Drive Challenges and Optimization

Today, content that is stored on network shared drives several challenges (such as storage, discovery of content, accidental deletion, permissions, IT administration etc.) for information management.

At AWC Software, we have a proven set of tools and processes to reduce, organize and classify your information stored on shared drives.

If you are facing the following challenges:

– Users having difficulty finding content

– Difficulty in organizing file share

– Challenges tracking versions of document

– Implementing Archival policies

Your answer to above lies within content management system.

Network shared drives are quick, easy and convenient to use, which is why so many users continue to use them. However, network shared drives, have inherent limitations that prevent classification and versions. Some of these limitations increases proliferation of content, discovery, version control etc.

Our focus

Analyze the content residing on shared network drives
Delete unnecessary and duplicate information
Define taxonomy and meta data for enterprise
Create matrix to define content classification rules
Organize valuable business information, assign content types, metadata and retention policies in preparation for migration into a content management platform
Identify infrastructure requirements, content types, metadata and security considerations in the target content management platform
Perform the content migration
Update the records retention schedule to reflect new content types
Create or update the organizational information management policies
Content discovery customization

Your benefits

Reduce your costs of managing those volumes of content on your shared drives
Reduce your legal and compliance risk
Reduce your migration costs
Increase user productivity with a solution that provides better access to the business information they need
Increase customer (internal or external) satisfaction with the right information, every time

In case if you would like to understand this in detail, please do contact us sales@awcsoftware.net and/or mohd.rahman@awcsoftware.net

Things to avoid while implementing Knowledge management programs!

While starting a knowledge management initiative often many organizations fall into traps that might impact effectiveness of program. Here are few commonly things to avoid from our experience:

1.Too many items/initiatives: Every organization would have too many roles, requirements and processes. Keep the scope limited and focused on end user needs

2. Technology focused: Most common part of KM solution is focus on technology, search engine, database, version etc.  These are all important aspect however, these features will not automatically solve your knowledge issues. It required deeper mapping of Tacit and explicit knowledge resources

3. Audience Mapping: Most of the KM initiatives are developed with IT and business sponsor focused and most initiatives when Audience requirements are not captured properly.  Try to engage your end users as your customers and follow the method of implement, improve and iterate. Adopt rapid prototyping as a technique

4. Too much planning and evaluation: Planning is critical it is good to plan, however KM is not a rocket science you can start the implementation and engage with end users  if there is anything that is not working try and improve that area (this can be a feature, process or piece of content)

5. Lack of learning reuse: There are plenty of resources are available on the web try and reuse learning of other experts and organizations.

6. Lack of focus on Information architecture: Don’t spend too much of time analyzing IT solution. Pretty much all ECM tools offer similar functionalities and push content analysis and organization mapping till the end of the project. This is one of the biggest reason for the program failure.

As part of the program you may have multiple resources try and present knowledge maps to clearly define expectations and avoid proliferation.

7. Lack of incentive: Another common pitfalls, organizations spends huge budgets towards technology and content. However, what is the incentive for usage? How do you promote adoption!

Define KM as organizational culture, provision a KM awards category for experts, contributors, consumers and advocates.

8. Building Silos of Knowledge:  While it is recommended not try and do too much at the beginning, it is critical to avoid building silo’ed knowledge management solutions.

Content is the fuel of knowledge management hence avoid multiple siloed repositories!

9. Lack of Demand and supply management: Once the platform is operational not monitoring fuel demand is another failure point.

Like a fuel indicator in a car, our technological tools have been advanced and can give you analytic on commonly retrieved content and content that was searched and not found. Keep a tap on fuel demands and keep pumping the system with required content on time to time basis.

If you require any help in building effective knowledge management systems, do let us know.